Trouble Call Management: The First Step in Outage Response ...
... The options boiled down to four methodologies and/or technologies: outsourced call centers, outsourced IVR (interactive voice response), internal IVR, and a ...
How hard is it to pick up a phone? - Utility Automation/Electric ...
... calls. Hit with that call volume, many companies' call centers would fold under the pressure, but Entergy performed remarkably. ...
Making data security an IT priority - POWERGRID International ...
... The ability to efficiently support departments with high-turnover operations, such as energy company call centers, is a benefit of the identity management ...
Creating a multi-channel delivery strategy - POWERGRID ...
... to statements, the Web, and other routine business correspondence, customer contact points include branch offices, customer service call centers, e-mail, faxes ...
<i>But is it working</i>? How to properly monitor call ...
But is it working? How to properly monitor call centers. Marcia W. Hicks Kowal Associates Inc. You may ask, "What is calibration ...
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A Geospatial Solution for Simplifying Profitable Integration of Renewable Energy
As fossil fuels grow scarce and increase in price and as the consequences of greenhouse gas emissionsworsen, governments worldwide are creating new, more complex ... Sponsored by:
Space-Time Insight
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How Does Forecasting Enhance Smart Grid Benefits?
The smart grid is viewed as the enabler for the energy and utilities sector now grappling with new economic and regulatory realties coming out of the global recession. ... Sponsored by:
SAS Institute Inc.
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Crisis Management: How to Beat the Odds and Come Out a Hero
A crisis does not have to be a catastrophe. Threats abound: hurricanes, typhoons, wildfires, lightning strikes, extreme temperature, intense wind, floods, ice, local ... Sponsored by:
Space-Time Insight
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Analytics: The Art and Science of Better
Organizations that are succeeding despite the down economy are using automated analytical tools for a more scientific approach to decision making. Their results? ... Sponsored by:
SAS Institute Inc.
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8 Business Analytics Essentials
What if you could take 8 essential steps toward being an analytical company that can easily identify your most profitable customers, accelerate product innovation ... Sponsored by:
SAS Institute Inc.
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